Privacy Policy

Who I am

This website is run by Pressure Washer Hire Sydney (ABN 41 948 933 915), a one-person business in Sydney, Australia. When this policy says I, that is who it means.

What I collect

When you use this website or make a booking, I may collect:

• Name
• Email address
• Phone number
• Booking dates
• Payment information, handled entirely by Stripe
• IP address
• Device and browser information
• Pages visited and interactions on the website

How I use it

• To process and confirm your booking
• To send booking confirmations and pickup details
• To contact you about your booking if needed
• To notify me when a booking or enquiry comes in
• To comply with legal obligations
• To analyse website usage and improve the service
• To find and fix errors on the website

I do not run advertising, and I do not send marketing email. Every email this site sends relates to a booking you made.

How long I keep it

Booking records are kept for at least five years, which is how long Australian tax law requires records of a business transaction to be kept. The database also keeps an automatic change history of each booking, and that history includes your name, email address and phone number.

There is no automatic deletion beyond that. If you want your details removed and no tax or legal obligation requires me to keep them, email me and I will delete them from the booking record and from its change history.

Who else handles it

I do not sell your personal information. I share it only with the services this site runs on, and only as far as each one needs:

• Stripe, for taking payment and issuing refunds
• Neon, which hosts the database your booking is stored in
• Mailgun, for sending booking email
• Vercel, which hosts and serves the website
• Google Analytics, for anonymous website usage statistics
• Sentry, for error monitoring. When something on the site goes wrong it receives the page address, the browser and the operating system.
• When required by law

Where it is processed

Some of these providers process data outside Australia. I take reasonable steps to make sure your information is protected in line with applicable privacy laws.

Security

I use standard security measures to protect your information. Payment is handled entirely by Stripe, and I never see or store your full card details.

Your rights

You can ask me to:

• Show you the personal information I hold about you
• Correct anything that is wrong
• Delete it, where no tax or legal obligation requires me to keep it

To do any of those, email me at info@pressurewasherhiresydney.com.au

Cookies

This site uses cookies to operate the website and to analyse traffic, including cookies set by Google Analytics. You can control cookies through your browser settings.

Changes to this policy

I may update this policy from time to time. Changes are posted on this page, and the date at the top is updated with them.

Contact

If you have questions about this policy, email me at info@pressurewasherhiresydney.com.au